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Customer Satisfaction Policy

Our bottom line is that we want you for a customer for a long time. We want you to buy an average of one garment a year for 20 years. We are willing to do anything reasonable to accomplish this goal. You name it, we will consider it.

We are therefore committed to the reasonable satisfaction of our customers. This means that you probably will not get diamonds and gold on a $199 purchase, but if you want a beautiful garment out of quality material tailored specifically to your unique measurements, you will be satisfied.

This means that if we make a mistake (happens but is becoming very rare) then we will fix the problem. "Fixing our own mistakes" hopefully will assure you somewhat, however, we go beyond fixing our own mistakes.

For small mistakes our customers might make, we will also pay to fix the problem. This primarily applies to alterations and re-tailoring. Consider the following options:

  • Returns: Everyone should understand that returning a custom garment uniquely tailored to the customer's measurements is not a reasonable solution. Who would we sell it to? Who has the 37 unique measurements that you have?
  • Refunds: In some circumstances we will issue a full or partial refund.
  • Alterations and Re-tailoring: This is our primary method of fixing  problems.

Time Limit

All requests for us to fix problems need to be made within 30 days after purchase. We might, however, fix other problems under our "keep customers for 20 years policy." Please contact us with any needs or questions you have.